FAQ
Straight answers.
Everything venues ask before their first order — compatibility, setup, privacy, delivery and the guarantee.
Does the customer need an app?
No. Every iPhone from the XR onward and practically every Android sold since 2016 reads the tag with nothing installed — a notification simply appears when the phone comes close.
What if a phone doesn't pick it up?
It is the same chip people already use to tap and pay, so it is rare. For an older handset the printed QR code on every card and stand does the job in a couple of seconds.
Do I need a Google Business Profile?
Yes — that is where the reviews land. If you do not have one yet it is free and takes about ten minutes; order the hardware and we send you the walkthrough.
How long does setup take?
Around five minutes, once. Copy your Google review link, write it to the card or stand with a free NFC app, then test it with your own phone. Stuck? Email us and we will do it with you.
Can I change the link later?
Any time. The chip is rewritable, so you can move locations, rebrand or point it somewhere else entirely in about two minutes.
Is asking customers for reviews allowed?
Yes. Google permits asking for honest reviews. What is not permitted is paying for them or only asking the customers you expect to be happy. Our hardware asks everyone the same way.
Does it collect customer data?
No. The chip holds a single link. It cannot read anything from a phone, cannot identify anyone and has no connection of its own.
Does it need power or Wi-Fi?
Neither. It draws the tiny amount of energy it needs from the customer's phone. Nothing to charge, nothing to pair, nothing to break.
How long does delivery take?
5 to 8 business days in the United States. Shipping is free on combos and on any order of two or more units.
Can one stand cover several locations?
Technically yes, practically no. Reviews should point at the listing they belong to, so order one per location and each unit carries that venue's own link.
What if it doesn't work for me?
You get your money back. If your review count has not moved in 30 days, send us the before and after totals and we refund the order in full — and you keep the hardware.